Service Delivery Agreement
HM Treasury
In July the Government published its high level objectives and targets in new Public Service Agreements (PSAs), as part of the outcome of the 2000 Spending Review. Click here to see HM Treasury’s PSA for 2001-02 to 2003-04.
At the same time, the Government committed itself to producing documents which would set out departments' agreed strategy for delivering those high-level objectives, and how they needed to change internally to achieve best value for money in doing so. This Service Delivery Agreement is the result: it sets out in how in broad terms our high level objectives will be achieved, how we will improve performance within the Department and the bodies responsible to it, how we will focus more closely on the needs of consumers of the Department's services, how we will manage the Department's human and IT resources to achieve change, and the steps in hand to improve policy-making in line with the Modernising Government White Paper.
To read the sections of the SDA, with links to other relevant documents, click on the desired heading below:
Internal links
- Delivering Key Results - how the Department will deliver its PSA targets, other untargeted Objectives, and check that information.
- Improving Performance - the internal reforms the Department is running to sharpen its focus on raising all performance to the level of the best, improve value for money and procurement practice, and tackle fraud.
- Consumer Focus - the ways in which the Department will increase its understanding of consumer views, and the accessibility of its services to them.
- Managing People - how the Department will take advantage of the impetus of the Civil Service Reform agenda to motivate and modernise its workforce.
- Electronic Government - how the Department is making its services available online.
- Policy and Strategy - better policy-making, research and analysis were a strong theme of the Modernising Government White Paper.
The Service Delivery Agreement for HM Treasury is available below in Adobe Acrobat Portable Document Format
(PDF). If you do not have Adobe Acrobat installed on your computer you can download the software free of charge from the Adobe website.
For alternative ways to read PDF documents and further information on website accessibility visit the HM Treasury accessibility page.
Media links
For further information, or to ask any questions e-mail julie.davis@hm-treasury.gov.uk